At glossierabeauty.com, we strive to provide our customers a seamless and transparent shipping experience. This Shipping Policy outlines how we process, ship, and deliver your orders within the United States and United Kingdom. By placing an order on our Site, you agree to the terms outlined below.
1. Order Confirmation
As soon as you place your order, you will receive an order confirmation email. This means we have received your order and pre-authorized your payment.
Please check your spam folder if you do not see the email in your inbox. If you still haven’t received it, contact us at support@glossierabeauty.com with the subject line “Order Confirmation Not Received.”
2. Order Processing
Order Acceptance:
We reserve the right to refuse or cancel any order for reasons such as:
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Suspected fraudulent activity (e.g., invalid payment details)
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Incorrect pricing due to technical errors
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Incomplete or inaccurate customer information (e.g., address, phone number)
If your order is cancelled, we will notify you and refund any payments made.
3. Shipping Details
We offer free shipping on all orders over $75 within the United States and United Kingdom.
Shipping Information
| Category | United States (USA) | United Kingdom (UK) |
|---|---|---|
| Order Cut-Off Time | 6:00 PM (GMT-08:00) Pacific Standard Time (Los Angeles) | 6:00 PM (GMT) Greenwich Mean Time (London) |
| Handling Time (Days) | Min: 0 Max: 1 Fulfilled: Monday – Friday | Min: 1 Max: 2 Fulfilled: Monday – Friday |
| Transit Time (Days) | Shipped: Monday – Friday Min: 3 Max: 6 | Shipped: Monday – Friday Min: 2 Max: 4 |
| Total Delivery Time | Estimated delivery: 3–7 business days | Estimated delivery: 3–6 business days |
| Currency | USD | USD |
| Order Value Conditions | Free shipping on all orders over $75.00 | Free shipping on all orders over $75.00 |
| Shipping Cost (Orders under threshold) | Free shipping — all U.S. orders qualify for free shipping | Free shipping — all U.K. orders qualify for free shipping |
| Shipping Partner Company | DHL | DHL |
4. Tracking Your Order
Once your order is shipped, you will receive a tracking number via email.
Use this tracking number to track the status of your delivery.
If you haven’t received a tracking number after 7 business days, please email us at support@glossierabeauty.com for assistance.
5. Delivery
Delivery Address:
Please ensure your shipping address is accurate at checkout. We are not responsible for delays caused by incorrect addresses.
Failed Deliveries:
If a delivery attempt fails, the carrier will typically leave a notice with instructions for rescheduling or collecting your package.
6. Changes to This Policy
We reserve the right to update this Shipping Policy at any time. Changes will be posted on this page.
Your continued use of the Site after changes are posted constitutes your acceptance of the revised policy.
Contact Information
- Company Name: 1SMARTWAY LTD
- Website Name: glossierabeauty.com
- Address: 07 Hudson Court, Victoria Street, Dunstable, LU6 3BB, United Kingdom
- Email: support@glossierabeauty.com
- Phone: +44 7848 178179
- Company Number: 15203999
- Contact Form: https://glossierabeauty.com/pages/contact
- Business Hours: Monday to Friday: 9:00 AM – 6:00 PM (GMT)
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Response Hours: Within 24 business hours