Return & Refund Policy

At glossierabeauty.com, we want every customer to be completely satisfied with their purchase. If for any reason you’re not happy with your order, we offer a straightforward return and exchange process for both United Kingdom and United States customers.

Please review the policy below for full details.

1. Eligible Countries

This Return & Refund Policy applies to orders shipped within the United Kingdom and the United States.

2. Returns

We gladly accept returns for both defective and non-defective products.

Return Conditions:

  • Only new and unused products are eligible for return.

  • Items must be unopened, in their original packaging, and include all accessories or documentation.

  • Returns must be initiated within 30 days of receiving your order.

Return Method:

  • Returns are accepted by mail only.

  • Customers are responsible for all return shipping costs.

Return Label:

  • A return shipping label is the customer’s responsibility.

3. Exchanges

Yes — we accept exchanges for eligible products that meet the same condition requirements as returns (new, unused, in original packaging).
To request an exchange, please contact our support team for further instructions.

4. Restocking Fee

A 15% restocking fee (based on the product price) will be deducted from your refund total once the returned product has been received and inspected.

5. Refund Processing

  • Refunds will be issued in USD to the original payment method used at checkout.

  • Once we receive and inspect your return, your refund will be processed within 10 business days.

  • You’ll receive an email notification once your refund has been completed.

6. How to Start a Return or Exchange

  1. Email our customer service team at support@glossierabeauty.com with your order number and reason for return or exchange.

  2. Our team will provide you with a Return Authorization and detailed shipping instructions.

  3. Securely pack your items in their original packaging and include any accessories or paperwork.

  4. Mail the package using a trackable shipping method as instructed in your authorization email.

7. Non-Returnable Items

  • Products that are used, opened, or not in their original condition.

  • Items marked as Final Sale.

  • Returns or exchanges without a valid Return Authorization.

8. Changes to This Policy

We reserve the right to update or modify this Return & Refund Policy at any time.
Your continued use of our website after updates are posted indicates your acceptance of the revised terms.

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