At Glossier A Beauty, we want every customer to feel confident about their purchase. If something doesn’t meet your expectations, we provide a straightforward return and refund process.
Return Window
- Returns are accepted within 30 days of delivery.
- Items must be returned in original condition, unworn, with all tags and packaging intact. Personalized or engraved items are non-returnable unless faulty.
- Our support team is available to guide you through the return process.
- We do not charge any restocking fees.
Return Costs
- Defective or Incorrect Items: If you receive a damaged, faulty, or incorrect product, return shipping is free.
- Change of Mind: If you no longer want the item or ordered the wrong size or color, you are responsible for the return shipping cost.
- Shipping fees: Any shipping charges paid at checkout (including the $19 USD flat delivery fee for orders below £75 / $75) are non-refundable.
- Faulty items: Please contact support@glossierabeauty.com with photos and your order number. We will arrange a free return and offer a repair, replacement, or refund depending on the situation.
How to Return
- Contact Us: Email support@glossierabeauty.com with your order number and reason for return.
- Repack: Securely place the item in its original packaging with all accessories and documents.
- Ship: Follow the instructions provided in your return authorization email. Use the recommended carrier or your preferred shipping method.
Refunds
- Once your return is received, we will inspect the item to ensure it meets our return criteria.
- Approved refunds are processed within up to 7 business days. Refund timing may vary depending on your payment provider.
Exchanges
Exchanges are processed as a new order after the returned item is received and inspected (or via direct replacement if stock allows). Please contact support@glossierabeauty.com for assistance.
Non-Returnable Items
For hygiene and safety reasons, certain products cannot be returned. These items will be clearly marked as non-returnable on their product pages.
Questions & Support
For more details, please visit our FAQ page or contact our customer support team.
Contact Information
- Store Name: Glossier A Beauty
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Operated By: 1SMARTWAY LTD
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Company Number: 15203999
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Address: 07 Hudson Court, Victoria Street, Dunstable, LU6 3BB, United Kingdom
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Email: support@glossierabeauty.com
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Phone: +44 7848 178179
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Customer Service Hours: Monday to Friday, 9:00 AM – 6:00 PM (GMT)
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Response Time: Within 24 business hours
- Warehouse & Operations: Glossier A Beauty operates through a trusted third-party logistics (3PL) fulfillment partner responsible for storage, inventory handling, picking, packing, and shipping orders.