FAQs
Need help?
We’re here to help! Whether you have a question about our products, need assistance with an order, or just want to share feedback, our team is ready to help. Click the “contact support” button below.
How long does delivery take?
- Order handling: usually 1–2 business days
- Shipping time: typically 3–7 business days
- Overall delivery estimate: around 4-8 business days
For complete details, see our Shipping Policy.
Do you provide free shipping?
Yes, we offer free shipping within the United Kingdom and United States on orders over £75 or $75. For orders below this amount, a flat shipping fee of $19 USD applies. Please see our Shipping Policy for full details.
My order shows as delivered, but I haven’t received my package.
In case the package shows as delivered, but you have not received anything, we advise checking with your neighbours first as they might have received your package in your name.
If your package is still lost, don’t hesitate to get in touch with us at support@glossierabeauty.com
Where is your business located?
1SMARTWAY LTD is based in the United Kingdom and serves customers across the United Kingdom and the United States.
What if my order arrives damaged or defective?
If you receive a faulty or incorrect item, we’ll replace it at no cost. Please contact us within 30 days and follow our Returns & Refund Policy.
Can I cancel an order after placing it?
Yes, cancellations are accepted within 24 hours of placing your order. Contact our support team promptly to request cancellation.
What is your return policy?
We offer a simple, customer-friendly return process. Full details are available in our Return Policy.
When will I receive my refund?
Once your return is received and approved, refunds are processed within up to 7 business days, depending on your payment provider. See our Refund Policy for more.
Do your products come with a warranty?
Yes, all purchases include a 30-day warranty. More details can be found in our Return Policy.
How can I contact customer support?
You can reach us via the Contact us page or email us directly at support@glossierabeauty.com.
Do you ship internationally?
Currently, we ship only within the United Kingdom and the United States.
Do you have a physical store?
We operate exclusively online, which allows us to offer competitive prices and a wide product selection.
Can I place bulk orders?
Yes, bulk orders are welcome. Please contact our support team for details and arrangements.
How do I exchange a product?
For exchanges (size, color, or product), please follow the instructions in our Return Policy.
How can I track my order?
You can track your shipment through the Track Order Page on our website.
Contact Information
Company Name: 1SMARTWAY LTD
Office Address:
07 HUDSON COURT, VICTORIA STREET, DUNSTABLE, LU6 3BB, UNITED KINGDOM
Email: support@glossierabeauty.com
Phone: +44 7848 178179
Business Hours: Monday to Friday, 9:00 AM – 6:00 PM (GMT)
Response time: We aim to respond within 24 Business Hours